At Gemhive, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Returns

Returns are accepted only if:

• The product received is damaged during transit.
• You received the wrong product.
• The product has a manufacturing defect.

Return requests must be submitted within 48 hours of delivery along with clear photos or videos of the product and packaging.

Non-Returnable Items

Returns are not accepted for:

• Change of mind
• Incorrect product selection by the customer
• Used, worn, altered, or damaged products
• Products without original packaging
• Earrings and other personal-use jewellery items where hygiene concerns apply, unless defective or incorrectly supplied

Refunds

Once the returned product is received and inspected:

• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping charges are generally non-refundable.

Exchanges

Eligible products may be exchanged for the same product or another product of equal value, subject to stock availability.

Contact

For return or refund requests, contact

Gemhiveofficial@gmail.com